"Our headquarters are located in [New York, USA]."
"We operate globally and have offices in multiple regions."

"Our retail locations are coming soon. Stay tuned for updates!"

If you need to make changes to your order after receiving an order confirmation email, please contact us at [email protected]. Alternatively, you can send us a clear and detailed message via Facebook or WhatsApp including your name, phone number, and order number if available.

You will receive an automated confirmation email containing your order details once your payment for the order is completed.

In normal circumstances, if you don't receive a confirmation email after successfully placing an order, it could be due to an incorrect email address or your email being blocked by spam filters. Please check your spam/junk mailbox or adjust your spam filters accordingly. Additionally, consider providing an alternative email address to ensure successful receipt of all our emails.

You will not incur any consumption tax from Gnoce. However, you may be responsible for paying any applicable customs duties or taxes yourself.

In our menu, you will find a currency widget that allows you to switch between different currencies, such as USD, AUD, GBP, CAD, EUR, MXN, NZD, PHP, and SGD.

We accept payments through PayPal, major credit cards, Afterpay, Clearpay, Klarna, Apple Pay, and Google Pay.

We prioritize security and don't directly handle your payment information. Gnoce uses widely trusted payment methods globally, ensuring safety. When you input personal and credit card details, transactions occur on a secure server with encryption to safeguard your information.

We are fully committed to safeguarding your privacy. Information about our customers or visitors will not be shared with third parties, except when necessary for providing a service (e.g., shipping a product), conducting credit/security checks, customer research, profiling, or with your explicit consent. For further details, please refer to our comprehensive privacy policy

Our jewelry collection is designed with the latest fashion trends in mind. The majority of our charms and bracelets are crafted from 925 sterling silver, providing a classic and durable base. Additionally, we offer charms featuring 18k gold plating as well as those made from premium Murano glass and crystal for a touch of elegance.

Our charms are designed to seamlessly fit a wide range of popular European-style charm bracelets, including Biagi, Troll, Chamilia, and more. This ensures our customers can easily integrate our high-quality sterling silver and glass/crystal charms into their existing bracelet collections, allowing for endless personalization and styling options. Compatibility with these leading charm bracelet brands is a key feature of our jewelry line.

1. Turn to Gnoce.com and choose Charm catagray, then open the page personalized photo charm according to the theme.
2. Choose your preferred charm.
3. Upload your desired photo.
4. Add the item to your shopping cart.

If this situation happens, it may caused by the slow speed of your using browser. You can change other browser to try again. Or you can also place your order first and send your picture and your order number to us: [email protected]. Then we will deal with your personalized photo charm.

For your convenience, we are pleased to offer worldwide shipping of our products. Enjoy free standard shipping on any order over A$109. For additional details, please refer to the Shipping & Delivery.section.

Delivery Time = Processing Time + Shipping Time
All Gnoce items are made-to-order, so processing time varies per product. Popular styles ordered before 11 PM PST are eligible for same-day shipping, with most styles shipped within 24 hours. Engraved or personalized orders may require 1-3 working days for processing. Shipping time is contingent on the selected shipping method. For further details, please refer to Shipping & Delivery.

You can email our customer service directly with your tracking number for assistance. If it's confirmed that the parcel is lost, we will either arrange a new delivery or provide a refund. However, if the items were lost due to incorrect address information provided by you, you will be responsible for the loss.

Don't worry—we offer a straightforward 60-day return policy. If you are dissatisfied with the jewelry upon receipt, simply return it unused and in its original packaging. Once we accept your return, a refund will be issued to your original account. Please ensure that any promotional gifts are also returned with the item.

We provide a simple, hassle-free 60-day return policy. If you are not entirely satisfied with your purchase, you have the option to return it for a refund within 60 days of the delivery date. For further details, please refer to our comprehensive 60-day return policy.