FAQ

Frequently Asked Questions

General

Where is your company located?

Our main office is in New York City.

Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Orders & Payment

How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please call us at 1-877-716-5888. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

How to know if my order has completed?

You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.

Why don’t I receive the confirmed email after placing an order successfully?

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax by Gnoce. However, you may need to pay the customs duties by yourself if there is any.

How do I change the currency?

In our menu, you will see a currency widget where you can change the currency to one of the following: USD, AUD, GBP, CAD, EUR, MXN, NZD, PHP, SGD.

Which payment methods do you accept?

We accept PayPal Express, PayPal Credit, and all major credit cards.

How do you secure my payment information?

We take security very seriously and do not process any of your payment information ourselves. All payment methods Gnoce offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

Is my personal information kept private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.